Refund and Returns Policy

We place great importance on customer satisfaction. This refund policy explains the conditions and procedures applicable to returns and refunds made on our website.

1. Eligibility for Reimbursement

You can request a refund if:

• The product received is defective, damaged, or incorrect.
• The product has not been used and has been returned in its original condition.
• The request is made within the specified timeframe after receipt of the order.

Some items (promotional products, personalized or hygiene items) may not be eligible for reimbursement.

2. Application Deadline

Refund requests must be submitted within a specific timeframe after receiving your order. After this period, no requests will be accepted.

3. Refund Procedure

To request a refund:

• Contact our customer service department with your order number.
• Explain the reason for your request.
• If necessary, attach photos of the product in question.

Once the request is approved, you will receive instructions for the return.

4. Product Returns

• Products must be returned in their original packaging.
• Returned items must be unused and in perfect condition.
• Return shipping costs may be borne by the customer, except in the case of an error on our part.

5. Processing the Refund

After receiving and inspecting the returned product:

• The refund will be processed within a few business days.
• The amount will be credited to the original payment method.
• Initial delivery charges are generally non-refundable.

6. Refunds Refused

We reserve the right to refuse a refund if:

• The product has been used or damaged by the customer.
• The return does not meet the conditions mentioned.
• The request was made after the deadline.